This service is dedicated to how your venue truly runs behind the scenes and how that shows up in the guest experience.

We work with operators on the fundamentals that shape every shift. Service flow, team confidence, leadership presence, stock control, menu execution, cleanliness standards, compliance and the full guest journey from arrival to payment. We identify the small operational gaps that quietly cost time, money and repeat customers, and we close them with clear, practical solutions.

Our support under this service can include operational audits, mystery dining, staff training, recovery plans and ongoing monthly consultancy. Every recommendation is tailored to your venue, your team and your business goals. Nothing is generic. Nothing is templated.

This service focuses on bringing clarity, structure and value to the systems that power your venue.

Many independent venues operate with fragmented technology. POS that does not link properly to stock. Booking systems that sit outside the service flow. CRM that captures little of value. Payment systems that scatter data across platforms. The result is stress for the team, slow service and unclear reporting.

We review your full tech ecosystem as one connected operation. POS, payments, kitchen systems, bookings, CRM, stock and reporting are assessed together. We identify where data is being lost, where time is being wasted and where systems are holding your business back. We then simplify, align and optimise your setup so your technology genuinely supports service delivery and business decision making.

This service focuses on the commercial levers inside your operation that drive repeat visits, spend per head and long term loyalty. Rather than relying on discounting or short term promotions, we help venues grow revenue through better use of data, smarter systems and stronger sales behaviours on the floor.

We review the full guest journey from first booking or walk in through to post visit follow up, identifying where revenue is being lost and where opportunities are being missed. This includes booking conversion, menu engineering, voucher and gift sales, CRM and data capture, service led upselling and reactivation of lapsed guests.

Our approach is always practical and rooted in real world hospitality. We focus on what your team can realistically deliver, what your systems can genuinely support and what will drive sustainable commercial return, not just short term spikes.

For venues that want continued external support, accountability and guidance beyond a single project, we offer an ongoing partnership model.

This provides regular performance review, commercial oversight, systems optimisation and on call advisory support to help keep progress on track and momentum building over time.