Helping independent venues deliver unforgettable hospitality experiences.
We help independent pubs, restaurants and hotels deliver the kind of hospitality that stays with people.
The warm moments, the smooth service, the experiences guests talk about long after they leave. We refine the operation behind those moments so your team can work with confidence, your service feels effortless and your venue becomes a place people return to. Everything we do is shaped by real experience and a genuine love for this industry, and our goal is simple.
We want your venue to be the one guests remember for all the right reasons.
-
Small frustrations add up to big losses. Slow service, missed touchpoints, no check backs, gaps in team confidence and a guest journey that feels inconsistent. We walk your venue with the eye of a guest and the mind of an operator, finding the issues your team cannot always see and showing you exactly how to turn them into repeat business instead of lost revenue.
-
Most independent venues run on a patchwork of systems that do not talk to each other. POS that does not match stock, booking systems that do not sync with the floor, CRM that captures nothing useful and payment tools that leave data scattered everywhere. We bring clarity to the chaos, align your systems and remove the friction that slows your team down and clouds your decision making.
-
Hospitality is built on emotion. When the service feels effortless, guests feel it. When the team is confident and genuine, guests remember it. We help you build the consistency, warmth and flow that transform a good visit into a meaningful one. The result is stronger reviews, deeper loyalty and guests who choose your venue again and again.
who are we
Haines Hospitality was created from a genuine love for this industry and a belief that independent venues deserve the same level of insight and support as the biggest names in hospitality. After more than fifteen years working across the sector, from Michelin level front of house to supporting multi site operators with their operations, systems and guest experience, we have seen how small gaps can hold a venue back and how the right support can completely transform it. This consultancy was built to help independent pubs, restaurants and hotels thrive, not by changing who they are but by strengthening the experience they deliver.
We care deeply about this industry, and our goal is simple. Help venues deliver consistently strong experiences that build reputation, loyalty and long term success.