The initial consultation is a relaxed, confidential conversation designed to understand your venue, your challenges and your goals. It allows us to identify whether our support is the right fit and what type of work would deliver the most value. There is no obligation to proceed.

Our work is designed to fit around your operation, not disrupt it. On site work is planned to minimise impact on service and team flow. Where reviews take place during live trading, they are conducted discreetly and with full awareness of the pressures of service.

This depends on the size and complexity of the venue. Most single site venues are reviewed over one to two days, with the written report delivered shortly afterwards. Multi site or more complex operations are scoped individually.

You receive a detailed written report outlining scored findings, priority risks, commercial implications and a clear, structured action plan. The report is designed to be practical and usable, not theoretical.

No changes are ever forced. Our role is to provide clarity and informed recommendations. Any decisions around systems, suppliers or processes remain fully in your control. We focus on what is right for your venue, not what suits a particular provider.

Healthy challenge is part of good consultancy. All findings are evidence based and discussed openly. If something does not feel right, it is explored together. The goal is alignment and progress, not directives.

Yes. Our work is specifically built for independent pubs, restaurants, hotels and small groups. Every engagement is scaled appropriately to the size, resources and ambitions of the business.

Pricing is based on the scope and complexity of the work rather than a fixed menu. This ensures you only pay for what you genuinely need. Clear pricing is always agreed before any work begins.

No. There is no obligation to continue beyond any agreed piece of work. Some venues choose to work with us on an ongoing basis, others engage for a one off project. The choice always remains with you.

Resistance is a natural part of change in any business. Our approach is collaborative and supportive, not confrontational. We focus on bringing teams with us rather than imposing solutions on them.

Yes. We work alongside your leadership team, not around them. Our aim is to strengthen internal leadership, not replace it.

Yes. In many cases, pressure on finances is driven by operational and system inefficiencies. We approach these situations sensitively and practically, with a focus on stabilisation and clear recovery planning.

Yes. We support both single venues and small hospitality groups. Multi site work is scoped to ensure consistency, visibility and oversight across all locations.

This depends on current capacity and the urgency of your situation. In most cases, work can begin within a few weeks following the initial consultation.

Our work is built on real hospitality experience, not just theory. We combine operational understanding, commercial insight and technology expertise with a genuinely human approach. We work in partnership with you and your team, focusing on sustainable improvement rather than short term fixes.

Absolutely. All conversations, data and findings are treated as strictly confidential.